Exchange & Return
Returns & Exchanges – WorkStitch Australia
Simple. Straightforward. Stress-Free.
We know that shopping online for workwear can sometimes be a bit of a guessing game—especially when it comes to sizes and fit. That’s why we’ve made our returns and exchanges process as simple and fuss-free as possible.
At WorkStitch, customer satisfaction comes first. Whether it’s a wrong size, different colour than expected, or just not quite right—we’re here to help.
Return & Exchange Policy
- You have 30 days from the delivery date to return or exchange any item.
- Items must be:
- Unworn and unwashed
- In their original packaging with tags attached
- In resalable condition
Please note: Any garments that have been customised, embroidered, printed, or marked cannot be returned or exchanged.
How to Return or Exchange Your Item
-
Start your return online
Visit our Returns Portal here: https://portal.refundid.com/stores/workstitch
Enter your order number and the email address used at checkout. -
Package your items
Repack your item in its original bag/box. Don’t forget to include your returns form inside the parcel so we can process it quickly. -
Post it back to us
Once your return is approved, we’ll send you all the instructions. Please use a trackable service to ensure it gets to us safely.
Exchanges
Need a different size or style? No problem.
Once we receive your returned item, we’ll dispatch your requested exchange right away (stock permitting). If it’s not available, we’ll offer a store credit or refund as per your preference.
Refunds
- Refunds are processed back to your original payment method
- Please allow 3–5 business days for the refund to show on your statement after it’s been processed
- We do not refund original shipping costs unless the item is faulty or there’s been a mistake on our end
❗ Important Notes
- Workwear returned without original packaging or tags will not be eligible for a refund or exchange
- Items sent back without a returns form may delay processing
- Customers are responsible for the cost of return shipping (unless the item is faulty)
Faulty or Incorrect Items
If you’ve received a faulty or incorrect item, we’ll sort it out—fast.
Please contact us at hello@workstitch.com.au with your order number and clear photos of the issue. Our customer support team will get back to you within 24-48 hours with a solution.
💬 Need Help?
We’re here for you.
If you’ve got questions about your return, don’t hesitate to reach out:
📞 1300 902 355
📧 hello@workstitch.com.au