Exchange & Return
Simple. Straightforward. Stress-Free.
Wrong size, different colour, or just not quite right? Start your return below — most requests are approved in minutes.
Start My ReturnStart online
Head to the returns portal and enter your order number and checkout email.
Pack it up
Repack the item in its original bag or box with tags attached, and include your returns form.
Post it back
Once approved, we'll send you instructions. Use a trackable postage service.
Eligibility
You have 30 days from delivery to return or exchange an item.
- Unworn and unwashed
- Original packaging, with tags attached
- In resalable condition
Customised, embroidered or printed garments can't be returned or exchanged.
Exchanges & Refunds
Need a different size or style? Once we receive your returned item we'll dispatch the replacement straight away, stock permitting — otherwise we'll offer a store credit or refund, your choice.
Refunds go back to your original payment method, usually showing within 3–5 business days. Original shipping costs aren't refunded unless the item is faulty or the mistake was ours.
Before you send it back
- Items without original packaging or tags won't be eligible for a refund or exchange
- Missing the returns form inside your parcel can delay processing
- Return shipping is at your cost, unless the item is faulty
Faulty or wrong item?
That's on us — email your order number and a photo of the issue and we'll sort it fast, usually within 24–48 hours.
